H R 404 in Congressional Session 110

Official Summary

 

Bill Number : H R 404

 

Title : To require the establishment of customer service standards for Federal agencies.

 

SUMMARY AS OF:
7/23/2007--Passed House amended.    (There is 1 other summary) Federal Customer Service Enhancement Act - Requires the Director of the Office of Management and Budget (OMB) to develop: (1) performance measures to determine whether federal agencies are providing high quality customer service; and (2) standards to be met by federal agencies to provide high quality customer service. Requires the head of each agency to: (1) collect information from its customers regarding the quality of its of customer services; and (2) include this information in its performance report to the President and Congress. Requires the Director to report annually on the success of federal agencies in meeting the customer service performance measures and standards.Requires the head of each agency to designate an employee as its customer relations representative to be responsible for implementing customer service standards.Directs the Comptroller General to submit to the House Committee on Oversight and Government Reform and the Senate Committee on Homeland Security and Governmental Affairs a report analyzing the information reported by agencies on the quality of customer service. Requires such report to include: (1) whether agencies are implementing the customer service standards; (2) whether there is an increase in overall quality in customer service; and (3) any recommendations the Comptroller General may have to improve performance measures and standards for customer service. Authorizes the report to be used by Congress and the Director to update performance measures for customer service.Authorizes the head of a federal agency to establish an awards program to pay a cash award to employees for demonstrated excellence in customer service.

Votes

Title : To require the establishment of customer service standards for Federal agencies.
Votes in the US Senate
This Bill was not Voted in the US Senate
Votes in the US House
Roll NumberVote DateQuestionDescriptionVote Result
6872007-07-23On Motion to Suspend the Rules and Pass, as Amended Federal Customer Service Enhancement ActP

Sponsors

 
Congressional Sponsors of H R 404
 
Bill Number : H R 404
Title : To require the establishment of customer service standards for Federal agencies.
Sponsor: Rep Cuellar, Henry [TX-28] (introduced 1/11/2007)      
ALPHABETICAL [followed by Cosponsors withdrawn]:     (Sort: by date)

    Rep Carter, John R. [TX-31] - 1/23/2007

    Rep Duncan, John J., Jr. [TN-2] - 6/28/2007

    Rep Foxx, Virginia [NC-5] - 7/19/2007

    Rep Goodlatte, Bob [VA-6] - 4/17/2007

    Rep McCotter, Thaddeus G. [MI-11] - 1/30/2007

Other Info

Bill Number : H R 404
Title : To require the establishment of customer service standards for Federal agencies.
 
MAJOR ACTIONS:
 
1/11/2007 Introduced in House
 
7/23/2007 Passed/agreed to in House: On motion to suspend the rules and pass the bill, as amended Agreed to by the Yeas and Nays: (2/3 required): 383 - 0 (Roll no. 687).
 
10/1/2008 Committee on Homeland Security and Governmental Affairs. Reported by Senator Lieberman with an amendment in the nature of a substitute. Without written report.
 
10/1/2008 Placed on Senate Legislative Calendar under General Orders. Calendar No. 1107.
 
ALL ACTIONS:
 
1/11/2007:Referred to the House Committee on Oversight and Government Reform.
 
3/23/2007:Referred to the Subcommittee on Government Management, Organization, and Procurement.
 
5/9/2007:Subcommittee Consideration and Mark-up Session Held.
 
5/9/2007:Forwarded by Subcommittee to Full Committee in the Nature of a Substitute by Voice Vote .
 
6/12/2007:Committee Consideration and Mark-up Session Held.
 
6/12/2007:Ordered to be Reported in the Nature of a Substitute by Voice Vote.
 
7/23/2007 3:59pm:Mr. Towns moved to suspend the rules and pass the bill, as amended.
 
7/23/2007 4:00pm:Considered under suspension of the rules. (consideration: CR H8234-8236)
 
7/23/2007 4:00pm:DEBATE - The House proceeded with forty minutes of debate on H.R. 404.
 
7/23/2007 4:11pm:At the conclusion of debate, the Yeas and Nays were demanded and ordered. Pursuant to the provisions of clause 8, rule XX, the Chair announced that further proceedings on the motion would be postponed.
 
7/23/2007 6:51pm:Considered as unfinished business. (consideration: CR H8253-8254)
 
7/23/2007 7:15pm:Motion to reconsider laid on the table Agreed to without objection.
 
7/23/2007 7:15pm:On motion to suspend the rules and pass the bill, as amended Agreed to by the Yeas and Nays: (2/3 required): 383 - 0 (Roll no. 687). (text as passed in House: CR H8234-8235)
 
7/24/2007:Received in the Senate and Read twice and referred to the Committee on Homeland Security and Governmental Affairs.
 
7/30/2008:Committee on Homeland Security and Governmental Affairs. Ordered to be reported with an amendment in the nature of a substitute favorably.
 
8/22/2007:Committee on Homeland Security and Governmental Affairs referred to Subcommittee on Oversight of Government Management, the Federal Workforce, and the District of Columbia.
 
10/1/2008:Committee on Homeland Security and Governmental Affairs. Reported by Senator Lieberman with an amendment in the nature of a substitute. Without written report.
 
10/1/2008:Placed on Senate Legislative Calendar under General Orders. Calendar No. 1107.